Note: The job is a remote job and is open to candidates in USA. Mozilla's Thunderbird is a trusted open-source email application, and they are seeking a Technical Content Marketing Specialist to help promote their ecosystem of communication products. This role involves creating and executing marketing programs to drive product awareness and user engagement while translating technical information into user-friendly content.
Responsibilities
- Execute day-to-day social media activities, including content scheduling, publishing, monitoring, engagement, and reporting
- Draft and publish blog posts, product announcements, release communications, marketing emails, newsletters, user education content, and other digital content that helps users understand and adopt Thunderbird products and services
- Support product launches, feature announcements, adoption campaigns, and promotional activities across multiple digital channels
- Monitor social media engagement, coordinating with internal teams when additional context or support is needed
- Maintain editorial and campaign calendars to ensure timely delivery of marketing activities
- Track and report on performance metrics, identifying trends and optimization opportunities
- Support email marketing and automation activities, including list management, campaign setup, and workflow maintenance
- Assist with customer surveys and feedback collection to inform marketing and product insights
- Coordinate with internal teams and external vendors to support campaign execution and content development
- Ensure marketing materials align with brand standards and messaging guidelines
- Support ad hoc marketing and communications projects as needed
Skills
- 3+ years of experience in marketing, communications, digital content, or a related role
- Experience marketing software, SaaS, technology products, developer tools, consumer applications, or other digital products to a global audience
- Demonstrated experience executing social media, email, and digital marketing activities across multiple channels
- Strong writing, copyediting, and proofreading skills with the ability to adapt messaging for different audiences and platforms
- Experience with social media management tools, email marketing platforms, content management systems, and digital marketing technologies
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines
- Ability to collaborate effectively across cross-functional teams in a distributed, asynchronous environment
- Proactive mindset with the ability to take ownership of work and follow projects through to completion
- Familiarity with marketing analytics and reporting tools
- Excellent verbal and written communication skills
- Ability to learn and responsibly use emerging technologies, including AI-enabled tools, to improve workflows
- Ability to support a global organization with understanding of different cultural dynamics and practices
- Familiarity with open-source communities or privacy-focused technology products
- Experience with survey and customer feedback platforms
- Basic experience using graphic design tools such as Canva or Adobe Creative Suite
- Familiarity with SEO and digital content optimization best practices
Benefits
- Fully remote work & schedule flexibility
- Company-provided laptop
- Annual bonus program
- Monthly remote work stipend
- Annual professional development stipend
- Industry conferences
- Company all-hands and team gatherings
- 24 days PTO per year (prorated)
- Your birthday
- Year-end company shutdown
- 9 wellbeing days
- Public holidays
- Other paid leave
- Quarterly wellbeing stipend for personal / family activities
- 401(k) / RRSP contributions
- Health, dental, & vision insurance
- Disability insurance
- Life insurance
- Employee assistance program
- Paid parental leave
- Paid sick days
Company Overview
Mozilla provides internet solutions and offers firefox, thunderbird, and raindrop. It was founded in 1998, and is headquartered in Mountain View, California, USA, with a workforce of 501-1000 employees. Its website is https://www.mozilla.org.