Note: The job is a remote job and is open to candidates in USA. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. They are seeking a Technical Courseware Developer to create customer-focused content for HPE Networking’s products and solutions, leading technical documentation projects and collaborating with stakeholders to ensure high-quality deliverables.
Responsibilities
- Design, develop, deliver, and maintain customer-facing, best-in-class user content
- Produce a range of deliverables, including concepts and tasks for networking features, in-product content, installation instructions, illustrations, video scripts, course modules, and more
- Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer needs
- Analyze specifications and product descriptions and recommend the best documentation approach
- Learn the customer experience through hands-on usage of our networking products
- Follow established style and process guidelines to provide consistency and completeness
- Lead technical documentation efforts with a small number of technical writers, in an environment with defined stakeholders and established processes
Skills
- Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content, preferably for advanced software products
- 5+ years of experience producing technical content
- BA/BS in Technical Writing, English, Computer Science, or related degree/networking certification or comparable experience
- Good understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technology
- Ability to research complex technical concepts (independently and collaboratively)
- Familiarity with XML authoring, content management, and courseware development tools
- Strong problem-solving skills; ability to make progress with less-than-complete information
- Excellent communication and collaboration skills
- Ability to utilize AI tools to scale the creation of content, retaining high quality output
- Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud-services
- Hands-on experience with networking technologies such as cloud networking, routing, switching, data centers, or network security
- Familiarity with DITA/XML authoring principles and content management concepts
- Familiarity with Markdown and MS PowerPoint for authoring content
- Experience leading technical documentation efforts with multiple writers
- Familiarity with program management methodologies and systems such as Agile and JIRA
- Familiarity with the HPE Aruba Networking and/or HPE Juniper Networking products and technologies
- Have industry network certifications
Benefits
- We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
- We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
- We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
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