Note: The job is a remote job and is open to candidates in USA. Hagerty is a company built by drivers for drivers, dedicated to enhancing the experience of automotive enthusiasts. As a Technical Product Manager, you will support the strategy and delivery of products that create connected, personalized customer experiences across Hagerty's ecosystem.
Responsibilities
- Manage product initiatives that improve customer experiences across multiple Hagerty digital products and business lines
- Help define and execute product roadmaps for Cross Journey Experiences and Data Products in partnership with senior product leadership
- Translate customer, business, and technical needs into well-defined product requirements, user stories, and acceptance criteria
- Partner closely with Engineering, UX, Data Engineering, Analytics, Marketing, Membership, Insurance, Marketplace, and other cross-functional teams to deliver valuable customer experiences
- Contribute to products that leverage customer identity, behavioral data, and personalization to improve engagement and create more relevant digital experiences
- Analyze customer behavior, product performance, and usage data to identify opportunities for optimization and new feature development
- Participate in customer discovery activities including research, stakeholder interviews, analytics reviews, and usability testing
- Prioritize product backlog items while balancing customer value, technical complexity, and business objectives
- Support Agile delivery by participating in sprint planning, backlog refinement, release planning, and product testing
- Monitor feature performance after launch and recommend iterative improvements based on customer feedback and data
- Document product requirements, workflows, business rules, and product decisions to ensure shared understanding across teams
- Stay informed on industry trends, customer expectations, and emerging technologies related to personalization, customer identity, and digital experiences
Skills
- Experience managing or contributing to customer-facing digital products in an Agile environment
- Experience working with cross-functional teams including Engineering, UX, Analytics, and business stakeholders
- Ability to translate customer problems and business goals into clear product requirements and user stories
- Strong analytical and problem-solving skills with experience using data to inform product decisions
- Experience prioritizing work and managing competing priorities in a fast-paced environment
- Familiarity with product discovery techniques including customer research, experimentation, and behavioral analytics
- Strong written and verbal communication skills with the ability to effectively collaborate across technical and non-technical teams
- Comfortable working with technical teams and understanding APIs, data flows, system integrations, and technical trade-offs
- Organized, detail-oriented, and capable of managing multiple initiatives simultaneously
- Bachelor's degree in Business, Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience
- Experience with personalization, customer identity, customer data platforms (CDPs), or digital engagement products
- Experience working with customer analytics, experimentation, or A/B testing platforms
- Familiarity with Agile methodologies including Scrum or Kanban
- Experience with consumer-facing digital products in insurance, membership, marketplaces, media, or eCommerce
- Experience working with data products, APIs, customer profiles, or recommendation systems
- Experience using product management tools such as Azure DevOps, Jira, Figma, or similar collaboration platforms
Benefits
- This position is open to U.S. remote work. However, team members who reside within 20 miles of the Traverse City headquarters will follow a hybrid schedule, working from the office three days per week.
- Occasional travel may be required for team planning sessions, stakeholder workshops, customer research, or company events.
Company Overview
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