Note: The job is a remote job and is open to candidates in USA. EVOTEK is North America's premier digital business enabler that integrates technical expertise across various domains. They are seeking a Technical Project Manager to lead project delivery efforts, manage client relationships, and ensure successful execution of projects while meeting client expectations.
Responsibilities
- Manage the Delivery Operations and responsible for overall Service Delivery of a project
- The role involves managing the contract effectively, which includes operations, transition, finance & providing leadership (in order to provide the client with a high-quality service)
- Ensure that all targets and deadlines described in KPIs and SLAs are met according to contract & client's expectations
- Acts as a single point-of-contact & escalation point within customer organization for troubleshooting and resolving all issues arising from delivery-related account activities
- Work closely with the transition team & key client stakeholders to timely address and resolve any transition issues
- Develop strong working relationships with key client stakeholders and proactively address their needs
- Drive Best Practices sharing sessions amongst the teams to augment delivery
- Manage internal/external technical resources for project delivery
- Accurately forecasts and manages costs & profitability for the project
Skills
- Bachelor's degree in business or related field, or 10-years of industry-specific experience
- In-depth knowledge of monitoring, ticketing and management platform infrastructures
- Strong IT technical and project management skills with excellent customer service skills
- Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information
- Must possess initiative with strong analytical and problem-solving skills
- Strong familiarity with project management tools and methodologies
- Strong analytical and decision-making skills
- Ability to effectively communicate with customers
- Must display great attention to detail
- Must be comfortable working in a fast-paced dynamic environment
- Excellent verbal, written, and interpersonal skills
- Ability to prioritize and organize effectively
- Ability to work on multiple projects simultaneously
- Ability to work both independently and with others
- Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
- Proficiency in using MS Office Suite and Windows-based computer applications
Benefits
- Performance bonuses
- Benefits package that includes 100% paid medical, dental and vision for the employee
- 401(k) with employer match
- Strong company culture
- Flexible PTO policy
- Flexible working arrangements
- Annual company overnight retreat
Company Overview
EVOTEK is a premier enabler of secure digital business with an emphasis on innovation platforms, Security, and Networks. It was founded in 2014, and is headquartered in San Diego, California, USA, with a workforce of 51-200 employees. Its website is http://www.evotek.com.