Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. They are seeking a Technical Writer to own and drive content for key product areas, collaborating with cross-functional teams to create high-quality technical documentation. This role involves transforming complex technical concepts into accessible content while leveraging AI-assisted documentation tools.
Responsibilities
- Own end-to-end software documentation, from planning to publication
- Enforce documentation standards, style guides, and best practices
- Maintain information architecture to ensure findability, scalability, and reusability of content
- Use AI-assisted authoring tools to enhance documentation productivity and content quality
- Work with Git architecture and modern version control systems for collaborative documentation workflows
- Apply automation, scripting, or lightweight programming skills to streamline content management and delivery
- Research and understand user needs to ensure documentation supports their tasks effectively
- Continuously improve documentation based on user feedback, analytics, and usability studies
- Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement
Skills
- 3+ years of experience in technical writing
- 2+ years of experience in creating and managing software documentation (APIs, SDKs, release notes)
- Exceptional written and verbal communication skills with the ability to explain complex concepts clearly
- Superior project management and stakeholder management expertise
- Strong understanding of information architecture, content strategy, and version control (Git)
- Bachelor's degree in Technical Communication, Computer Science, Engineering, BCA, MCA, or a related field
- Programming knowledge (Python, JavaScript, or C/C++) is a plus
- Experience in leveraging AI tools for content creation and quality assurance
- Prior experience with software documentation, and SDLC
- Familiarity with agile workflows, content automation, and continuous documentation practices
- Experience in managing documentation projects within open-source communities
- Proficiency with the following tools and technologies: Git, Command-line interface, HTML, Markdown, DITA, CCMS, Oxygen XML Editor, MS Office, Adobe Acrobat Professional, Adobe Illustrator/Photoshop, Visio
- Experience with artificial intelligence (AI) powered tools and technologies used to enhance productivity, analysis, and decision-making
- Familiar with Agile methodology. Participate in daily Scrum/Agile meetings to align documentation with current sprint goals and software release cycles
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
Company Overview
Optum provides primary care and optical care services. It was founded in 1985, and is headquartered in Albuquerque, New Mexico, USA, with a workforce of 10001+ employees. Its website is https://nm.optum.com.