Note: The job is a remote job and is open to candidates in USA. HawkBrook is seeking a friendly and motivated Customer Service Representative to join their Telecom Support team. The role involves handling customer inquiries and managing accounts, ensuring professionalism and care in every interaction.
Responsibilities
- Provide accurate information and resolve issues in a timely manner
- Maintain detailed and clear customer records
- Work closely with internal teams to support customer needs
- Follow company procedures and contribute to service improvements
- Ensure a positive customer experience with every interaction
Skills
- Strong communication and active listening skills
- A calm, supportive and patient approach
- Comfortable working in a fast-paced environment
- Basic IT proficiency (MS Office, email, CRM systems)
- Problem-solving mindset and attention to detail
- Team-oriented and eager to learn
Benefits
- Comprehensive training and ongoing development
- Opportunities for progression into senior support or team lead roles
- Employee assistance program and wellbeing support
- Inclusive and supportive workplace culture
Company Overview