Note: The job is a remote job and is open to candidates in USA. Presbyterian Healthcare Services is seeking an execution-focused technology executive to serve as Vice President, IT Operations, Services & Program Management. This role is responsible for strengthening delivery discipline, improving IT service maturity, and ensuring strategic technology work is executed with accountability and measurable outcomes.
Responsibilities
- Lead and mature the IT Program Management Office, including a team of program and project management professionals
- Establish consistent standards for project intake, governance, prioritization, delivery discipline, resource planning, risk management, and executive reporting
- Oversee execution of complex technology initiatives across clinical, operational, infrastructure, digital, cybersecurity, AI, and modernization domains
- Drive accountability for timelines, scope, budget, dependencies, escalations, and value realization
- Partner with clinical, operational, and business leaders to ensure technology programs are delivered effectively and adopted successfully
- Lead IT Service Management, including a team of professionals
- Mature enterprise practices for incident, problem, change, request, knowledge, and service catalog management
- Establish service performance metrics, dashboards, operating rhythms, and continual improvement practices
- Improve consistency, transparency, and accountability in how IT services are delivered and supported
- Lead IT End-user Services, including 12 professionals responsible for end-user technology and workforce productivity services
- Improve the experience, reliability, adoption, and support model for enterprise workforce technology
- Partner across Infrastructure, Cybersecurity, Applications, and Digital teams to deliver secure, reliable, and user-centered technology services
- Serve as the operational leader for the Office of the CITO
- Translate technology priorities into execution plans, governance routines, dashboards, and leadership communications
- Coordinate portfolio reviews, executive updates, operational cadences, and cross-functional issue resolution
- Lead ongoing improvement of the Technology operating model, including team structure, delivery practices, vendor governance, and service maturity
Skills
- 18+ years of progressive leadership experience in healthcare IT environments
- Demonstrated success leading enterprise PMO, technology delivery, IT operations, client services, or service management functions
- Strong background managing complex healthcare technology programs; Epic experience strongly preferred
- Experience leading teams of directors, managers and professionals across multiple functions
- Strong financial acumen with experience managing budgets, vendor spend, business cases, and value realization
- Excellent executive communication, stakeholder management, and organizational leadership skills
- Proven ability to build high-performing teams, improve operating discipline, and drive measurable outcomes
- Commitment to the mission and values of Presbyterian Healthcare Services
- Bring strong experience managing healthcare delivery technology projects; Epic implementation, upgrade, or optimization experience is strongly preferred
- Strong background managing complex healthcare technology programs; Epic experience strongly preferred
Benefits
- Competitive salaries
- Full medical, dental and vision insurance
- Flexible spending accounts (FSAs)
- Free wellness programs
- Paid time off (PTO)
- Retirement plans, including matching employer contributions
- Continuing education and career development opportunities
- Life insurance and short/long term disability programs
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