Note: The job is a remote job and is open to candidates in USA. Comcast is a leading technology provider to small businesses, offering a range of connectivity and communication solutions. The role focuses on retaining existing customers by addressing their concerns and renegotiating service agreements, while supporting various customer satisfaction initiatives.
Responsibilities
- Uses active listening, empathy and assumes ownership of customer issues through to resolution
- Communicates a professional sense of urgency, with various departments, in an effort to rectify customer issues
- Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast
- Proactively encourages retention by contacting clients at various high propensity churn points in their life cycle (i.e. 3-6 months prior to contract expiration, after successive service calls etc.) to assure customer satisfaction and to re-contract and extend customer relationships where appropriate
- Meets or exceeds budgeted retention goals for all product lines
- Demonstrates strong problem solving and communications skills
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
- Other duties and responsibilities as assigned
Skills
- High School Diploma / GED
- 2-5 Years Relevant Work Experience
- Sales - Customer Accounts required
- Strong problem solving and communications skills
- Ability to work nights and weekends, variable schedule(s) and overtime as necessary
- Adaptability
- Communication
- Critical Thinking Problem Solving
- Customer-Focused
- Persuasion
- Professional Integrity
- Resilience
- Technical Knowledge
- Workplace Organization
- Billing Tools
- Inbound/Outbound Call Center
- MS Suite
- MS Teams Proficiency
- MS Outlook Proficiency
Benefits
- Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.
- Additionally, Comcast provides best-in-class Benefits to eligible employees.
- We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
- That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.
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