The North Carolina Department of Revenue is dedicated to excellence in tax administration and is currently seeking a Revenue Tax Technician to assist taxpayers with tax compliance. This role involves answering calls, responding to correspondence, and educating taxpayers about tax laws and collection procedures.
Responsibilities
- Answer telephone calls from taxpayers on issues relating to filing reports, making payments, notices received, account balances and adjustments, and tax law
- Initiate telephone contacts and/or correspondence with customers to provide information for resolution of tax matters
- Respond to correspondence received which taxpayers are requesting a penalty waiver, closing a business, have a misapplied payment, etc
- Make outbound calls to taxpayers to assist in resolution of outstanding tax liabilities
- Explain, educate, and advise taxpayers (individual and businesses) of collection policies/procedures, tax laws, and regulations regarding delinquent taxes
- Correspond with taxpayers by mail and/or telephone to secure Business Non-Filer (delinquent) returns and/or resolve low dollar collection cases
- Establish payment plans with taxpayers based on standard operating procedures
- Research assets and verify liens on taxpayers
Skills
- Associate's degree in Business Administration, Accounting or related field from an appropriately accredited institution
- One year work experience preferably in an accounting-related environment
- Demonstrated experience working with customers
- Basic skill level using Microsoft Word, Excel, and MS Office
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
- The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
- Twelve paid holidays per year
- Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
- Twelve sick days/year which are cumulative indefinitely
- Paid Parental Leave
- Personal Observance Leave and Community Service Leave
- Longevity pays lump sum payout yearly based on length of service
- 401K, 457, and 403(b) plans
- Eligibility for the Public Service Loan Forgiveness Program
Company Overview
The N.C. It was founded in 2015, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is https://it.nc.gov.