This is a remote position.
We’re seeking a hands-on Sales Manager to lead our sales team, optimize processes, and scale revenue for our online learning platform targeting engineers. You’ll manage a team of sales agents, social media moderators, and customer support agents, oversee CRM automation, enforce performance KPIs, and drive customer retention. This role is critical to transforming our newly designed sales systems into measurable results.
Location: Cairo, Egypt (Remote)
Employment Type: Full-Time
Reports To: CEO/Founder
Key Responsibilities:
- Sales Strategy & Execution:
- Implement and refine the lead-to-payment workflow for Egyptian and international markets.
- Monitor SLAs (e.g., 15-minute WhatsApp response time, 24-hour offline payment confirmation).
- Design promotions/upgrade campaigns to boost conversions.
- Team Leadership:
- Manage and mentor inbound/outbound sales agents and supervisor.
- Conduct weekly performance reviews using GoHighLevel dashboards.
- Enforce bonus/penalty structures and drive accountability.
- CRM & Process Optimization:
- Own GoHighLevel CRM setup, including automations, tags, and reporting.
- Troubleshoot payment reconciliation (offline/online) and call tracking.
- Identify bottlenecks in the sales funnel and implement fixes.
- Customer Success & Retention:
- Oversee post-purchase onboarding (WhatsApp workflows, Facebook Group engagement).
- Reduce churn through recovery campaigns and satisfaction surveys.
- Collaborate with instructors to align course updates with customer feedback.
- Compliance & Training:
- Ensure adherence to data security policies and payment gateway compliance.
- Train the team on objection handling, CRM usage, and ethical sales practices.
Requirements
Qualifications:
- Experience:
- 5+ years in sales management, preferably in EdTech, SaaS, or B2C education.
- Proven track record of scaling sales teams (10–20% MoM growth).
- Experience with CRM tools (GoHighLevel or similar) and payment gateways (Stripe, paymob, paytabs).
- Skills:
- Process Builder: Ability to design and enforce workflows (lead management, follow-ups).
- Data-Driven: Expertise in setting KPIs, analyzing conversion funnels, and A/B testing.
- Tech-Savvy: Comfortable with automations (WhatsApp API, email sequences).
- Leadership: Strong coaching skills to motivate hybrid/remote teams.
- Language:
- Fluent in Arabic and English (written and spoken).
Personality Traits:
- Proactive: Anticipates issues (e.g., payment delays, churn risks) and acts swiftly.
- Detail-oriented: Ensures 100% CRM hygiene (logged calls, receipts).
- Customer-Centric: Balances sales targets with learner success.
What Makes This Role Unique:
- Build processes from the ground up using cutting-edge tools (GoHighLevel, or similar).
- Impact engineers’ careers globally by scaling a niche learning platform.
- Flexible culture with a focus on results over micromanagement.
Benefits
- Base Salary: Market-aligned salary based on experience and qualifications.
- Performance Bonuses: Generous performance-based bonus structure tied to achieving sales targets and KPIs.
- Paid Sick Leave: Paid time off for health-related issues.
- Leadership Opportunities: Regular opportunities to grow into senior leadership roles as the company expands.
- Flexible Work Hours: Adaptable schedule to support a healthy work-life balance.
- Generous Time Off:
- Paid annual leave.
- Paid holidays.
- Cutting-Edge Technology: Access to top-notch sales tools, CRM platforms (GoHighLevel), and other resources to maximize efficiency.
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