Are you ready to link your passion with a purpose? At NantHealth, we build technology that simplifies healthcare. We manage the data and decisions that help the healthcare industry deliver better patient care. NantHealth’s products target specific pain points that inhibit healthcare from reaching its full potential. Our payer-provider collaboration solutions increase operational efficiency, unlock savings, and enhance communications. Our treatment plan validation capabilities help payers better manage costs for oncology and autoimmune conditions. We’re seeking innovative thinkers who love doing meaningful work. If you’re looking to bring your skills and expertise to a growing technology company, it’s time for you to join us!
To ensure we can provide the best in healthcare tech, we focus on building the best team. Through holding true to our core values – clarity, empathy, collaboration, integrity, a sense of community, and a pioneering approach – we are creating a vibrant culture where ideas can blossom, people can thrive, and success can flourish.
We are seeking an experienced Senior Customer Success Manager to serve as a trusted advisor to our health plan and provider organization clients. In this role, you will own the post-sale relationship, drive product adoption, and ensure clients realize measurable value from the NantHealth solutions. You will be the primary point of contact for a portfolio of strategic accounts, partnering cross-functionally to deliver an exceptional client experience. This position offers the flexibility to work remotely within the United States, although preference will be offered to those able to work within the central or eastern time zone.
Responsibilities include, but are not limited to:
- Own and manage a portfolio of strategic health plan and provider accounts, serving as the primary relationship holder and client advocate.
- Drive client onboarding, adoption, and engagement across Health IT platforms including prior authorization, clinical decision support, and provider connectivity solutions.
- Conduct regular executive business reviews, proactively identifying risks, opportunities, and expansion potential.
- Partner with Account Management on contract renewals and upsell initiatives, ensuring retention and revenue growth within your account base.
- Collaborate with Product, Implementation, and Clinical teams to escalate client feedback and influence the product roadmap.
- Monitor account health metrics and usage data to develop targeted success plans for at-risk accounts.
- Navigate complex stakeholder environments, including C-suite, clinical, and IT leadership within client organizations.
- Support compliance and regulatory discussions related to HIPAA, CMS mandates, and interoperability standards as relevant to client needs.
Education & Experience Requirements:
- Bachelor's degree from an accredited university (commensurate experience may be considered in lieu of a degree)
- 5+ years of customer success, account management, or client services experience in a Healthcare IT or health plan environment.
- Demonstrated track record of managing complex, multi-stakeholder enterprise accounts.
Required Knowledge, Skills, and Abilities:
- Deep understanding of healthcare workflows including prior authorization, claims, provider networks, or clinical operations.
- Strong executive presence with the ability to present and build relationships.
- Excellent written and verbal communication skills with a consultative approach to client engagement.
Additional beneficial qualifications...
- Experience with prior authorization platforms, oncology pathways, or value-based care programs.
- Familiarity with HIPAA compliance requirements and healthcare data privacy considerations.
- Background working with payers, ACOs, or integrated delivery networks (IDNs).
What Success Looks Like
- Measurable improvement in client adoption and product utilization.
- Strong client satisfaction scores and executive-level relationships.
- Proactive identification and mitigation of account risk before escalation.
- Active contribution to team knowledge, internal playbooks, and best practices.
The salary range for applicable US-based applicants to this position is below. The specific rate will depend on the successful candidate’s qualifications, prior experience as well as geographic location. $90,000 - $109,000 base salary plus bonus potential.
We value each of our employee’s total wellness. From robust medical, dental, and vision insurance, to financial planning assistance, to physical and mental wellness discounts, including an optional annual subscription to the Headspace app and unlimited access to our online learning platform, we understand that our company succeeds when our employees succeed as individuals.
Additional notable benefits include:
- Paid Time Off (hourly) / Flex Time Off (salaried) programs for Full Time employees
- Growth and Development opportunities
- 401(k), including a 3% company match
- Paid Holidays
- Paid Parental Leave, including a flexible return-to-work program
- Employee Assistance Program
- Discounts on popular cell phone plan providers
- Life & Disability Insurance
- Travel Assistance
- Education Assistance Program
- And much more!
NantHealth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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