As a Lead Product Specialist you will use your knowledge and experience to work with customers to better understand their needs and challenges and map them to capabilities across our products and services. You’ll work closely with the Cloud Software Group (CSG) field teams and provide hands-on product expertise to a variety of customer segments, including many Fortune 100 & 500 customers, to deliver technical outcomes that help drive the successful adoption and expansion of our solutions. As a specialist, you’ll focus on new and advanced capabilities of our products as well as use cases to help support expanding the customer’s journey with CSG. As part of the Product Specialist team you’ll work with Account Technology Strategists, Account Executives, SolutionEnterprise Architects, Customer Success and Field CTOs to establish a shared vision with our customers and help them achieve their strategic goals.
Role Responsibility:
Deliver subject matter expert knowledge on designated specialist focus areas and establish yourself as a trusted advisor within the customer to accelerate time to value
Deliver complex, customized demonstrations and proof of value that highlight the outcomes that can be delivered
Navigate technical decision points, architecture, and technical strategy to aid in the adoption and expansion of products and services
Support a successful hands-on technical onboarding experience by managing readiness and assisting with the initial configuration to adopt new products and services
Build awareness of products and features and help remove barriers to adoption
Collaboration with cross-functional teams within the Cloud Software Group including Account Executives, Account Technical Specialists,, Demo Center team, Enablement, and Solution Architects
Collaborate with Product Management to provide bi-directional feedback to and from the PM team to influence product roadmap and provide valuable customer feedback
Help drive awareness into the field technical teams on product specialties including new technical capabilities, new tech previews, customer use cases, and success stories
Delivering value throughout the life of the subscription by supporting the accounts teams, driving deep solution awareness
Have good communication skills, consistently communicating status, next steps, risks, etc. to both internal and external stakeholders
Support emerging technical needs, working to uncover use cases and customer success stories to share with the field
Contribute to internal initiatives to deliver webinars, presentations, and the creation of reference architectures, Techzone guides, etc. to aid onboarding and adoption of new technologies within the field and our customer accounts
Basic Qualifications:
Bachelor’s degree in a technical domain, including but not limited to Computer Science, Engineering IT, or equivalent experience is required experience
8 + years in a high-tech customer-facing role (Professional Services, engineering, systems administrator, sales engineering, or consulting)
High level of specialized knowledge of Cloud Software Group products, including Citrix and NetScaler
Azure, AWS or Google Cloud Certifications are a plus
Ability to effectively deliver and implement technical projects across multiple simultaneous engagements in a customer-facing capacity
Excellent oral, written skills and presentation skills
An excellent customer service demeanor and able to engage with different levels of audiences
About Us:
Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the for assistance.
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