Senior Field Service Engineer

R1308522 – Senior Field Service Engineer

高级现场服务工程师

工作地点 | Location

中国（远程办公，需出差）
China (Remote, with travel requirement)

上海，北京

职位概述 | Position Summary

高级现场服务工程师负责颇尔（Pall）产品及系统的安装、调试、售后技术支持和客户培训工作。该岗位需要独立在客户现场解决技术问题，维护客户关系，并在确保安全与合规的前提下，支持服务业务和收入增长。

The Senior Field Service Engineer is responsible for the installation, commissioning, after-sales technical support, and customer training of Pall products and systems. This role requires independent problem-solving at customer sites, strong customer relationship management, and contribution to service business and revenue growth while ensuring safety and compliance.

主要工作职责 | Key Responsibilities

• 负责颇尔产品及系统的安装、调试与投运
  Responsible for installation, commissioning, and start-up of Pall products and systems.
• 对系统硬件进行维护、测试及故障排查，包括机械、电气及仪表部分
  Service, test, and troubleshoot system hardware, including mechanical, electrical, and instrumentation components.
• 排查 PLC 和 HMI 软件问题，可在较少监督下进行程序更新或升级
  Troubleshoot PLC and HMI software issues; independently perform program updates or upgrades with minimal supervision.
• 编制服务报告和调试报告，并参与测试方案及风险评估的制定
  Prepare service and commissioning reports; support the development of test procedures and contribute to risk assessments.
• 记录系统改动情况，并将相关信息及时反馈至公司内部
  Document system modifications and communicate relevant changes to internal stakeholders in a timely manner.
• 为客户提供产品操作及工艺层面的培训
  Provide customer training on product operation and process-related aspects.
• 根据项目需要进行国内及国际出差，可能包括夜间或周末出行
  Travel domestically and internationally as required by projects, including evenings or weekends when necessary.
• 在现场服务过程中维护良好的客户关系，兼顾客户需求与公司商业利益
  Maintain positive customer relationships during on-site service while balancing customer needs with Pall’s commercial interests.
• 及时、准确完成工时记录、服务报告、费用报销等业务文件
  Complete time tracking, service reports, expense claims, and other required business documentation accurately and on time.
• 严格遵守公司、客户现场及行业安全规范
  Perform all service activities in strict compliance with company, customer site, and industry safety practices.
• 在客户现场识别潜在业务机会，支持备件和服务销售
  Identify potential business opportunities during customer site visits and support spare parts and service sales.
• 根据公司流程或行业变化，承担其他合理相关职责
  Perform other reasonable duties as required by changes in company procedures or industry conditions.
• 分析客户需求，并基于 IB（Installed Base）信息识别服务市场机会，为客户提供高价值的服务解决方案
  Analyze customer needs and leverage Installed Base (IB) data to identify service market opportunities and deliver value-added service solutions.
• 运用 DBS 工具并管理服务销售流程，与销售团队和服务主管紧密合作，跟踪服务销售线索并推动订单达成
  Utilize DBS tools to manage the service sales process; work closely with sales teams and service leaders to track service leads and convert them into orders.
• 开发服务产品相关的销售工具，并帮助客户理解颇尔服务产品的价值
  Develop sales tools for service offerings and support customers in understanding the value of Pall’s service solutions.

支持产品与业务范围 | Scope of Support

• 支持 EP 产品的安装、调试、售后技术支持及客户培训
  Support installation, commissioning, after-sales service, and customer training for EP products.
• 支持中试（Pilot）设备的安装和调试
  Support installation and commissioning of pilot-scale equipment.
• 支持滤油机产品及颇尔过滤器的现场技术服务
  Provide on-site technical service for oil purification systems and Pall filtration products.
• 走访重点客户并维护长期合作关系
  Visit key customers and maintain long-term partnership relationships.
• 推荐颇尔备件和服务解决方案，支持服务收入增长
  Promote Pall spare parts and service solutions to support service revenue growth.

任职资格 | Qualifications

• 本科及以上学历，工程类专业（机械、化工、工艺、环境工程等）
  Bachelor’s degree or above in Engineering (Mechanical, Chemical, Process, Environmental, or related disciplines).
• 不少于 3 年现场服务工程师或相关技术支持经验
  Minimum of 3 years’ experience as a Field Service Engineer or in a relevant technical support role.
• 具备良好的中英文听说读写能力
  Fluency in spoken and written Chinese and English.
• 熟练使用 Microsoft Office 办公软件
  Proficient in Microsoft Office applications.
• 能够独立工作，具备良好的问题分析与解决能力
  Ability to work independently with strong analytical and problem-solving skills.
• 接受频繁出差并适应客户现场工作环境
  Willingness to travel frequently and work in customer site environments.

加分条件 | Preferred

• 具备电气、仪表或工艺等跨专业技术背景
  Cross-disciplinary technical background in electrical, instrumentation, or process engineering.
• 3–5 年相关行业经验
  3–5 years of relevant industry experience.
• 具备 PMP 或其他项目管理相关认证
  PMP or other project management certification.
• 具备良好的商业意识，能在服务过程中识别业务机会
  Strong business acumen with the ability to identify commercial opportunities during service activities.

我们提供 | What We Offer

• 具有市场竞争力的薪酬与福利
  Competitive compensation and benefits.
• 系统化的技术培训与清晰的职业发展路径
  Structured technical training and clear career development pathways.
• 国际化工作平台及跨区域项目经验
  An international working platform with cross-region project exposure.
• 专业、开放、以客户为中心的企业文化
  A professional, open, and customer-focused working environment.

• Mechanical, Process or Chemical Engineer, Environmental Engineering or has extensive relevant experience in the Knowledge Base Requirements
• Cross trained in electrical / instrumentation / mechanical / process disciplines preferred.
• Graduate with 3-5 years’ relevant experience
• PMP certification a plus
• Bachelor’s degree or above, major in engineering preferred.
• Minimum 3 years or above service engineer related working experience.
• Strong communication, interpersonal, listening, and business acumen skills. Team Player.
• Self-starter that can work independently and take action with a focus on continuous improvement.
• Must be a self-driven and willing to take the initiative to respond to and/or address challenging situations.
• Fluent in English speaking and writing,
• Be proficient in MS office.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.