Position Summary
We are seeking a skilled and proactive IT Systems Engineer to join our growing global IT team. This individual will play a critical role in supporting, maintaining, and improving our IT infrastructure, with a strong focus on Microsoft 365, Azure AD, Intune, and end-user systems management. In addition to providing escalated support, this role will take ownership of IT projects, system testing, and implementations that enhance the company’s operational efficiency and security posture.
Key Responsibilities
- Following are the major results needed for success in the role. Additional responsibilities, tasks and duties will be assigned and required as needed.
- Serve as an escalation point for complex IT support issues and ensure timely resolution through email, phone, or Slack.
- Manage and maintain Microsoft 365, Azure AD, Exchange Online, Intune, and related cloud services.
- Lead or participate in IT projects including new software implementations, system upgrades, and infrastructure improvements.
- Design and execute device management policies and endpoint configurations via Intune and other tools.
- Collaborate with cross-functional teams to test, document, and deploy system updates and patches with minimal business disruption.
- Administer and enhance identity management, endpoint security, and other IT systems according to best practices.
- Support employee onboarding and offboarding, ensuring consistent configuration and access management.
- Monitor system health and proactively identify opportunities to improve performance, automation, and reliability.
- Maintain and enhance documentation, IT procedures, and knowledge base articles.
- Occasionally provide after-hours support for critical incidents or maintenance windows.
Requirements
Below are the minimum skills, formalized training, practical experience and/or education required to perform the general functions and duties of the role.
- 3–5 years of experience in IT support, systems administration, or a related technical field.
- Proven expertise in Microsoft 365 administration, Azure AD, Intune, and Exchange Online.
- Proficiency with PowerShell and automation scripting for system management and task automation.
- Strong working knowledge of Windows 10/11, MacOS, and related device management.
- Familiarity with networking fundamentals (LAN, WAN, VPN) and patch management processes.
- Hands-on experience with IT ticketing systems, change management, and incident resolution.
- Demonstrated experience executing or supporting IT infrastructure projects (e.g., migrations, integrations, security enhancements).
- Excellent problem-solving, documentation, and analytical skills.
- Strong communication and collaboration skills with a proactive, solution-oriented mindset.
- Experience with endpoint security, conditional access policies, or Zero Trust frameworks.
- Exposure to automation platforms or configuration management tools.
- Microsoft certifications such as MD-102, AZ-104, or equivalent are a plus.
- Must be able to understand job duties and responsibilities, have the necessary skills/knowledge and be willing and able to continue learning and growing within the field.
Benefits
- Collaborative and supportive work environment.
- Opportunity to grow with a company.
- Stable, long-term remote work opportunity.
- Health Insurance (Maxicare HMO) after 3 months probationary period.
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