Welcome to careerzynith – a world-class entertainment and streaming powerhouse that brings extraordinary stories, beloved characters, and groundbreaking experiences to millions of fans across the globe. Our mission is to entertain, inform, and inspire audiences through unparalleled storytelling and innovative technology. As the digital landscape continues to evolve, careerzynith stands at the forefront of the entertainment revolution, delivering premium content through our suite of direct-to-consumer platforms and entertainment brands that span streaming, gaming, news, and immersive storytelling experiences.
At careerzynith, we believe that every interaction with our audience is an opportunity to create magic. The Viewer Experience (VX) team is the heartbeat of our customer engagement strategy, ensuring that every fan, subscriber, and viewer feels seen, heard, and valued. We are currently seeking an exceptional Senior Manager, Social Media Customer Support & Community Experience to join our growing team. In this pivotal leadership role, you will architect and execute integrated social support strategies across our global digital ecosystem while building, mentoring, and empowering a high-performing team of leaders and individual contributors.
If you are passionate about the viewer journey, deeply appreciate the influence of social communities, and thrive on creating extraordinary experiences for both customers and employees, this is your moment to make a lasting impact at careerzynith.
As the senior leader of careerzynith's social media customer support function, you will develop and operationalize comprehensive social support strategies and roadmaps. This includes setting a compelling team vision, establishing critical performance metrics, designing scalable operational processes, and defining ambitious yet achievable team goals across all brand verticals. You will drive the implementation of sophisticated reporting and analytics frameworks while maintaining a deep understanding of partner and stakeholder needs.
Leading by example, you will manage a team of leaders and individual contributors on a daily basis, guiding careerzynith's social media support strategy and execution across a global footprint spanning multiple time zones and cultural contexts. You will be responsible for developing your team members individually and collectively, fostering a culture of continuous learning, accountability, and excellence. Your leadership will extend beyond direct reports to influence cross-functional leaders and third-party partners.
You will proactively identify weaknesses, gaps, and inefficiencies in current social support paradigms and drive resolutions that improve both operational workflows and the overall viewer experience. This requires a data-driven mindset, creative problem-solving abilities, and the courage to challenge the status quo in pursuit of excellence.
Collaborating with senior leaders across the organization, you will contribute to building a detailed, cohesive customer experience that supports the broader strategic goals of careerzynith's social media initiatives. You will work closely with collaborators to ensure alignment and approval of strategy and content for global social teams, ensuring each brand within the careerzynith ecosystem is represented with the appropriate tone, voice, and brand identity.
You will lead and guide go-to-market launches and product launches in concert with all partners and cross-team collaborators, ensuring that careerzynith's social presence is appropriately represented and supported during critical moments. During high-impact scenarios and incidents, you will serve as the primary point of contact for executive briefings, guiding social response in concert with Executive leadership, Public Relations, and Legal guidance to protect brand integrity and customer trust.
We are seeking candidates with a Bachelor's degree (BS/BA) or equivalent professional experience. The ideal candidate brings 2+ years of experience managing teams, with a demonstrated ability to encourage, develop, and mentor team members. Experience leading other leaders is a significant plus. Additionally, candidates should have 5+ years of experience in social media or online community moderation, with a proven track record of driving meaningful business outcomes through online community engagement and support initiatives.
You must have hands-on experience with leading social media management platforms, including but not limited to:
Proficiency with platforms such as Twitter, Facebook, Instagram, and AppFollow is highly valued. You should possess a proven understanding of which metrics and tools best improve the consumer experience through social channels, and have a consistent track record of developing and operationalizing innovative online social programs that deliver measurable business impact.
Success in this role requires the ability to thrive in a fast-paced, dynamic environment. You must exhibit a high tolerance for context switching and interruptions while remaining productive and providing effective guidance to your team. Strong problem-solving skills, strategic thinking, and the ability to maintain composure under pressure are essential attributes for this position.
At careerzynith, we believe that the growth of our people is fundamental to the growth of our business. When you join our team, you gain access to a wealth of learning and development opportunities designed to help you reach your full potential. From leadership development programs and mentorship opportunities to tuition reimbursement and conference attendance, we invest in your professional journey. As you grow with us, you'll have the opportunity to expand your impact across multiple brand verticals, take on greater strategic responsibilities, and contribute to shaping the future of digital customer experience in the entertainment industry.
We foster an environment where bold ideas are celebrated, diverse perspectives are valued, and every team member has a voice in shaping our collective future. Your career at careerzynith is not just a job – it's an invitation to be part of something bigger than yourself, to push boundaries, and to create experiences that delight millions of people around the world.
The culture at careerzynith is built on a foundation of innovation, collaboration, and respect. We are a team of storytellers, technologists, creators, and strategists who share a common belief: that great work happens when great people come together in an environment of trust and psychological safety. We celebrate diversity in all its forms and are committed to creating an inclusive workplace where every individual feels valued, respected, and empowered to bring their authentic selves to work every day.
Our work environment is dynamic, fast-paced, and intellectually stimulating. We encourage curiosity, reward initiative, and support work-life balance through flexible work arrangements and comprehensive wellness programs. At careerzynith, you'll find colleagues who are as passionate about their work as they are about supporting one another's growth and success. We believe that the best ideas emerge when diverse minds collaborate freely, and we've built our culture to reflect that belief at every level of the organization.
careerzynith is committed to attracting and retaining top talent through competitive compensation and comprehensive benefits packages. For this position, the hiring range is $123,000.00 to $165,000.00 per year. The base pay actually offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience, among other factors. Eligible employees may also be considered for a performance-based bonus and/or long-term incentive units as part of a holistic compensation package designed to reward exceptional contributions.
Beyond competitive compensation, careerzynith offers a full range of benefits designed to support your health, financial well-being, and overall quality of life, including:
If you are ready to lead, innovate, and make a meaningful impact on how millions of people connect with the content and brands they love, we want to hear from you. This is more than a role – it's an opportunity to shape the future of customer experience in the entertainment industry at one of the most innovative and beloved companies in the world.
At careerzynith, we don't just create stories – we create experiences. And we're looking for a leader who shares our passion for excellence, our commitment to our audience, and our belief that great customer support is not just a function – it's a competitive advantage and a core part of who we are.
Apply today and become part of the careerzynith family, where your leadership will help define the next chapter of entertainment and audience engagement. We can't wait to see what we'll create together.
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