Senior People Partner

Position Summary:

We’re looking for a Senior People Partner to support our Product & Technology, Marketing, and Finance teams. This role blends trusted relationship-building, strategic thought partnership, and hands-on execution. You’ll help leaders design healthy, high-performing teams, align people strategy to business goals, and make thoughtful people decisions that serve both employees and the business.

You are growth-oriented, seek feedback, and model the kind of curiosity, accountability, and resilience we expect from our leaders. You take care of people in a very real way—while also holding a high bar for performance, clarity, and business outcomes. You use technology and data as natural parts of your toolkit to support better decision-making and simpler, more transparent processes.

Position Scope:

• Serve as a primary People Partner to leaders in Product & Technology, Marketing, and Finance, connecting org goals to clear people plans.
• Advise on org design, headcount planning, team structure, and change management.
• Anticipate and surface themes, risks, and opportunities early proposing options and helping leaders make thoughtful people-centered decisions.
• Build trusted relationships with managers and employees across levels; be a go-to partner for candid, solutions-focused conversations.
• Influence decisions through asking questions, identifying tradeoffs, and offering clear recommendations—not just citing policy.
• Coach managers and employees through complex situations (role changes, behavior issues, team dynamics).
• Navigate conflict and tension in a way that preserves trust and keeps work moving forward.
• Bring the perspective of your client groups into People team decisions and company-wide initiatives.
• Lead your client groups through core People cycles (performance, calibration, compensation, engagement, recognition) with clear timelines and expectations.
• Translate company-wide programs into simple, practical guidance for your leaders and teams.
• Spot process gaps or friction and partner with cross-functional teams to improve, simplify, or automate.
• Support managers in setting clear expectations, giving effective feedback, and addressing performance issues in a timely, fair way.
• Help identify and develop top talent and successors for critical roles.
• Use people metrics to highlight trends and inform leader decisions.
• Champion Follett Software’s values and drive a culture of clarity, inclusion, accountability, and recognition within your client groups.
• Use technology and AI tools to increase your own efficiency and improve communication and access to information.
• This role evolves as the business does; responsibilities may shift as team and company needs change.

Qualifications:

• Bachelor’s degree in a related field.
• 5+ years of progressive experience in HR/People Partner or HR Business Partner roles.
• Experience supporting technical teams (e.g., Product, Engineering, or IT) strongly preferred; exposure to Marketing and/or Finance teams is a plus.
• Experience working in Tech or SaaS preferred; experience in EdTech is a plus.
• Experience working on a fully remote or highly distributed team, with comfort operating independently and collaborating asynchronously required.
• Demonstrated ability to influence across functions and levels without relying on formal authority.
• Proven track record of moving cross-functional work forward where ownership is shared or ambiguous.
• Strong relationship-building skills, high emotional intelligence, and sound judgment in sensitive situations.
• Operational mindset with comfort managing details, timelines, and follow-through.
• Growth-oriented and feedback-seeking; open to trying new approaches and iterating on how you work.
• Strong attention to detail and comfort managing multiple systems and processes at once.
• A proactive, ownership-oriented mindset — you notice gaps, ask questions, and take initiative without waiting for explicit direction.
• Comfortable with HR systems (ideally including Rippling, Lattice, Awardco or similar platforms), AI tools and leveraging data to inform decisions.
• Excellent written and verbal communication skills.

Work Environment:

• This role is remote and only open to candidates currently located in the United States and able to work without sponsorship. 
• The role requires a suitable space that provides a private and quiet workplace.
• Work hours and schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. 

Physical Environment:

• Perform tasks in a home office environment with frequent virtual meetings, communications, and interruptions, requiring effective time management and prioritization.
• Prolonged sitting with sustained visual focus on digital screens, requiring the ability to interact at a typical working distance.
• Frequent use of keyboard and mouse, involving repetitive hand movements and fine motor skills for typing, navigating, and handling materials.
• Occasionally adjust position or move within the workspace to reach, retrieve, or access items, involving bending, twisting, or reaching, and occasionally lifting or carrying items weighing up to 10 pounds.
• Travel requirements: Less than 5%

At Follett Software, our people come first.
We’re deeply committed to supporting the well-being, growth, and success of every Team Member. That commitment shows up in a thoughtfully designed, comprehensive benefits package that helps you thrive—at work and in life. Here’s what you can expect:

• Fully remote work, giving you the flexibility to do your best work from anywhere in the continental U.S. (unless otherwise noted)
• Subsidized healthcare plans, including orthodontic coverage, with HSA option that includes employer matching
• Company-paid disability and life insurance, with the option to enhance coverage through voluntary plans
• Robust Paid Time Off, including Flex PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time
• Retirement savings with employer match, vesting every pay period
• Flexible Spending Accounts for healthcare and dependent care
• Optional supplemental coverages, such as accident, hospital, and critical illness insurance, identity theft and credit monitoring, and legal protection services
• Meaningful recognition and tangible rewards that celebrate achievements, fuel motivation, and recognize both individual and team success