Overview:
SOFTSWISS is hiring a Site Reliability Engineer to join our Infrastructure & Platform Team. We are looking for a reliability-focused engineer to build and evolve resilient, scalable, and highly available infrastructure, ensuring the stability, performance, and operational excellence of our products while empowering development teams with reliable platform solutions.
About Product:
With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest quality of service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge through state-of-the-art technology, providing clients with an unparalleled experience at any given time.
Purpose of the role:
You will be responsible for ensuring the reliability, availability, and performance of our production platforms by building resilient infrastructure, improving observability, and automating operational processes. Working closely with development and infrastructure teams, you will help prevent incidents, optimize system performance, and enable the reliable delivery of services at scale.
Key responsibilities:
Develop comprehensive monitoring solutions to provide full visibility to the different platform components
Build and enhance dashboards and alerting to monitor our apps and platform components
Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
Evaluate our apps and platform components performance, provide improvements to meet our response goals
Engage with the development team throughout the life cycle to help develop software for reliability and scale
Improve our CI/CD processes to make them as boring as possible (automatization, bots implementation and etc.)
Required Experience:
3+ years of expertise in at least one major technology stack designing, coding, and delivering software
Good experience with scripting and object-oriented programming languages (like Ruby, Python, Java, etc.)
Experience with configuration management systems (Ansible / Saltstack / Terraform)
Good experience in process automation and monitoring solutions (DataDog/ELK/GrayLog)
Experience using AI tools to automate routine tasks
Experience deploying and maintaining products in the K8S stack
Good experience with distributed systems and challenges as they scale
Hands-on experience in complex technical problem solving as a daily duty
Strong knowledge in the internals of relational databases
Excellent debugging, analytical, problem-solving skills
English level: Intermediate and higher
Russian level: Upper-intermediate and higher
Nice to have:
Understanding of Ruby on Rails key concepts
Event streaming systems and message brokers experience
Experience in database and application performance improvement (Hands-on experience in tuning solutions to improve performance)
Knowledge of caching techniques
Knowledge of SQL
Extensive experience automating CI/CD pipelines
Our Benefits:
Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events
Originally posted on