FNBO is a bank committed to doing right by its customers, employees, and communities. They are seeking a Fraud Specialist to assist customers in protecting themselves against fraud by handling inbound fraud phone calls and creating fraud case files. The role requires excellent customer service skills and adherence to compliance regulations.
Responsibilities
- Create fraud case files to continuously meet or exceed department standards of quality and productivity
- Work independently with customers over the phone to answer and/or ask questions regarding their disputed transactions on both Debit and Credit Card accounts
- Follow Association and Federal regulations when entering a case and adhere to department standards for accuracy and productivity
- Meet customer’s needs by recognizing different communication styles and adjusting your communication accordingly
- Demonstrate professional behavior and promote positive working relationships
- Provide information in concise and logical ways
- Fully engaged in team communication and, on occasion, be willing to provide guidance to team as appropriate
- Adhere to FNBO’s attendance guidelines by having regular and predictable attendance
- Understand and comply with the Bank's BSA/AML Program, which includes, but is not limited to the following:
- Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties
- Complete compliance training and adhere to internal procedures and controls, as required
- Report any known violations of compliance policy, laws, or regulation and any suspicious customer and/or account activity
Skills
- High School diploma and/or equivalent experience
- Previous customer service experience
- Working knowledge of Microsoft Office suite of products
- Previous experience in a remote working environment
- Previous contact/call center experience
- Previous banking experience
Benefits
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Time Off Programs
- Health Savings Account (HSA)/Dependent Care
- Employee Banking
- Growth Opportunities
- Tuition Assistance
- Short-Term/Long-Term Disability Insurance
Company Overview
FNBO is a financial organization that offers digital banking and accounting service and products for business and personal commercial needs. It was founded in 1857, and is headquartered in Omaha, Nebraska, USA, with a workforce of 1001-5000 employees. Its website is https://www.fnbo.com.