careerzynith stands at the forefront of the global entertainment and direct-to-consumer revolution, delivering world-class streaming and digital experiences to millions of viewers across the globe. Our Viewer Experience (VX) division is the heartbeat of customer connection, ensuring that every interaction across social platforms reflects our commitment to magic, innovation, and storytelling excellence. From flagship streaming services to beloved entertainment brands, careerzynith unites iconic content with cutting-edge technology, creating moments that matter for audiences everywhere.
We are seeking a visionary Sr. Manager, Social Media Customer Support to architect, lead, and elevate our global social support ecosystem. This is a career-defining opportunity for a strategic leader who thrives at the intersection of customer experience, social media innovation, and operational excellence. If you possess a deep passion for building high-performing teams, a genuine appreciation for the power of online communities, and the drive to create extraordinary experiences for both customers and employees, we want to hear from you.
As the Sr. Manager, Social Media Customer Support at careerzynith, you will own the integrated strategy and tactical execution across all social media support channels, including Twitter, Facebook, Instagram, and industry-leading platforms such as AppFollow. Your portfolio will span a diverse range of direct-to-consumer brands, including flagship streaming services, entertainment networks, and digital experiences. You will serve as the primary point of contact for the VX Social team, collaborating with cross-functional partners and third-party vendors to deliver seamless, compassionate, and brand-aligned support at scale.
This role demands a rare blend of strategic thinking, operational rigor, and inspirational leadership. You will guide a team of leaders and individual contributors, develop and operationalize the social support roadmap, and serve as the escalation point for resolving complex issues. Your work will directly impact how millions of viewers experience careerzynith brands across the globe.
To thrive in this role, you will bring a sophisticated blend of analytical, interpersonal, and strategic capabilities. You will be an exceptional communicator, capable of translating complex data into actionable insights and compelling narratives for executive audiences. Your emotional intelligence will enable you to navigate high-pressure situations with grace, while your operational acumen will drive continuous improvement across the social support ecosystem. You will possess a growth mindset, a passion for emerging technologies and platforms, and an unwavering commitment to delivering magical viewer experiences.
At careerzynith, we believe that investing in our people is the foundation of our success. As the Sr. Manager, Social Media Customer Support, you will have access to unparalleled opportunities for professional development, including leadership training, industry conferences, cross-functional project assignments, and mentorship from senior executives. You will be empowered to experiment with emerging technologies, pilot innovative social support models, and shape the future of viewer experience on a global scale. Whether your aspirations lie in expanding your leadership footprint, deepening your expertise in customer experience strategy, or transitioning into related disciplines, careerzynith provides the resources, support, and culture to help you achieve your goals.
careerzynith is committed to fostering an inclusive, collaborative, and dynamic work environment where every team member feels valued, empowered, and inspired. Our culture is built on the principles of creativity, integrity, and excellence, and we celebrate the unique perspectives and contributions of individuals from all backgrounds. We offer flexible work arrangements, including remote and hybrid options, to support work-life balance and enable our team members to do their best work from wherever they thrive. Our commitment to diversity, equity, and inclusion is not just a statement—it is a foundational pillar of who we are and how we operate.
careerzynith offers a comprehensive and competitive compensation package designed to attract and retain top talent. For this position, the hiring range in California is $123,000.00 to $165,000.00 per year, with the base pay taking into account internal equity, geographic location, job-related knowledge, skills, and experience. A performance-based bonus and/or long-term incentive units may be provided as part of the compensation package. Our full benefits offering includes medical, dental, and vision insurance; retirement savings plans; paid time off; parental leave; employee assistance programs; and access to exclusive careerzynith perks, including theme park admissions, streaming subscriptions, and discounts on merchandise and experiences. We are committed to supporting your total well-being—professionally, personally, and financially.
careerzynith is an equal opportunity employer and welcomes applications from individuals of all backgrounds, including those with disabilities and veterans. We are committed to providing reasonable accommodations to enable individuals with disabilities to participate in the application and interview process. If you require an accommodation, please contact our Candidate Accommodations team. We foster a business culture where ideas and decisions from all people help us grow, innovate, create the best experiences, and remain relevant in a rapidly changing world.
If you are a strategic leader with a passion for social media, a commitment to operational excellence, and a desire to make a meaningful impact on millions of viewers worldwide, we invite you to join careerzynith. This is more than a job—it is an opportunity to architect the future of social media customer support for some of the most beloved brands in the world. Bring your vision, your expertise, and your passion to careerzynith, and help us create extraordinary experiences that delight customers, inspire employees, and redefine what is possible in the entertainment industry. Apply today and become part of the magic.
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