Sr. Project/Program Manager- Salesforce CRM
BigRio is seeking a highly experienced Program/Project Manager with extensive knowledge and experience in Salesforce CRM to lead the development and implementation of Salesforce CRM projects for our company's clients. The ideal candidate should have a strong academic background, experience working in a Higher Education environment, and a focus on driving successful outcomes for the business.
Responsibilities:
• Lead the end-to-end delivery of Salesforce CRM projects, including scope definition, project planning, resource allocation, risk management, and communication with stakeholders.
• Collaborate with cross-functional teams, including Sales, Marketing, IT, and Operations, to identify business requirements and define project scope.
• Develop and manage project plans, timelines, and budgets, ensuring that projects are delivered on time, within scope, and within budget.
• Manage project risks and issues, ensuring that mitigation plans are in place and executed effectively.
• Ensure that project team members have clear responsibilities, are aligned on project objectives, and have the necessary resources to deliver on their commitments.
• Provide regular project status updates to stakeholders, including executive sponsors, project sponsors, and team members.
• Ensure that project deliverables meet quality standards and are aligned with business requirements.
• Continuously evaluate project progress and adjust plans as necessary to achieve project objectives.
Requirements:
• Proven experience working in a Higher Education environment.
• Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.
• Minimum of 7 years of experience in managing large-scale Salesforce CRM projects, with a proven track record of delivering successful outcomes.
• Experience with Salesforce CRM implementation, customization, and integration.
• Strong understanding of Agile and Waterfall methodologies.
• Excellent project management skills, including the ability to manage multiple projects simultaneously.
• Strong leadership, communication, and collaboration skills.