We are looking for a Support Engineer to provide technical support and troubleshooting for our advanced web application built using Angular, Node.js and integrating with Epic EMR via SMART on FHIR APIs.
Roles & Responsibilities:
- Provide application support for resolving issues raised by customers via ticketing systems
- Conduct root cause analysis for system failures from software defects, environment and data issues
- Perform application health monitoring, observing logs and metrics to gauge expected platform performance.
- Implement application patches/fixes during planned maintenances coordinating with global delivery teams.
- Execute diagnostic tests simulating various real-world use cases and conditions
- Create technical notes & frequent Q&A covering solution-specific error resolutions
- Handle 2nd level escalations requiring code changes, hotfixes and environment updates.
Required Skills:
- 5+ years experience in support/sustenance of high-traffic Angular and Node.js based solutions
- Working experience providing application support on the SMART on FHIR healthcare platform
- Hands-on experience with FHIR resources, terminologies and resource querying
- Knowledge of Azure infrastructure
- Hand on experience with DevOps
- Knowledge of integrating FHIR with 3rd party clinical system APIs like Epic, Cerner etc.
- Strong grasp over JavaScript, HTML, API development and debugging techniques
- Excellent analytical and customer support skills for resolving technical issues timely