Job DetailsLevel: ExperiencedJob Location: Golden Valley Office - Golden Valley, MN 55427Position Type: Full TimeSalary Range: $40,000.00 - $50,000.00 Salary/yearTravel Percentage: NegligibleJob Category: Customer ServiceWHY YOUTHWORKS EXISTS:
YouthWorks is a ministry of Real Resources, a nonprofit Christian faith-based organization whose core purpose is to serve churches by providing Christ-centered resources and experiences for ministry. YouthWorks vision is to see a world where Christ-followers are known for hospitality, service, and justice. Our mission is to create experiences that empower this generation to love their neighbors.
THE MOBILIZATION TEAM’S FOCUS:
The Mobilization Team is focused on a holistic sales and customer service approach. YouthWorks values long-term relationships with our customers and provides one-on-one support when necessary. This team allows us to embody this value in our current structure.
THE POSITION:
The YouthWorks Registration Coordinator provides administrative support and communication to Trip Leaders throughout their customer journey.
This includes cold calling & emailing to qualify leads, representing YouthWorks at events, and taking registrations for trips. Post registration, the Registration Coordinator serves Trip Leaders through trip planning calls, assists with customer support related to registration, payments, and paperwork, and answers questions regarding all registration (pre-packaged, custom, service learning, and any additional offerings).
REPORTING:
The YouthWorks Registration Coordinator reports directly to the Senior Director of Mobilization.
DUTIES & RESPONSIBILITIES:
The YouthWorks Registration Coordinator is individually responsible for and accountable for responding to customers within a set timeframe and completing a number of trip planning calls. As a member of the Mobilization Team, the Registration Coordinator is also responsible for maintaining overall registrations. The person filling this role must be gifted with the skillset and character that are in line with the following responsibilities of this team:
Respond to Inbound Communication
Answering phone calls from the main YouthWorks and Service Center phone lines.
Managing, responding to, and distributing Service Center emails.
Connect with prospects and customers via Live Chat to answer questions and direct them to the proper resources.
Implement the Post-Registration Process
Edit and send mission contracts to each registered organization
Schedule and complete Trip Planning Calls
Connect trip leaders with tools, resources, or other team members to help them plan their trip.
Collect Paperwork & Payment
Assist customers in their use of the online paperwork portal (Go).
Enter and adjust payments in the CRM, including physical checks, credits, and registration fees.
Document, forward, and respond to scholarship and special financial requests.
Call and email customers to collect missing paperwork or payments.
Maintain Accurate Information and Communication Records
Organize and record all correspondence with churches in Microsoft Dynamics CRM
Support in building, testing, and sending emails through Microsoft Dynamics CRM
Update missing or inaccurate customer contact information
Assist in Lead Generation and Qualification
Qualify leads via outbound call and email campaigns
Assist in scheduling Discovery Calls for the Sales Director
Represent YouthWorks at occasional conferences and events
Additional Tasks
Assist the Director of Communications with registration, physical and digital assets for conferences/sponsorships.
From time to time, the YouthWorks Registration Coordinator may be asked to take on additional tasks—whether in their department or inter-departmentally—which support the overall ministry of YouthWorks.
HOURS:
This position is full-time, exempt, and year-round. It occasionally requires evening and weekend hours if traveling. The supervisor grants approval for such instances on an as-needed basis. Core hours generally fall within daytime hours, though occasional evening/weekend hours may be requested.
REMOTE WORK:
Real Resources (YouthWorks) is based in the Twin Cities of Minnesota. The position is remote, work-from-home, and requires occasional travel. Staff can work in any location with prior approval and does not need to be based in Minnesota.
TRAVEL:
If based near Minneapolis/St. Paul, MN: up to 1-2 trips per year for exhibiting at Christian conferences & events to connect with potential customers. If not MN-based: up to 4 trips per year for all staff gatherings (dates determined annually) plus up to 1-2 trips annually to exhibit at Christian conferences & events.
COMPENSATION: $40,000 - $50,000 annual salary commensurate with qualifications.
BENEFITS:
Benefits include medical, dental, vision, life and disability insurance, 401k, and paid time off.
Benefits coverage is effective the first of the month following the initial thirty (30) days of continuous employment.
Real Resources (parent organization of YouthWorks) is a Christian, 501c3 non-profit organization committed to the value of diversity. At our organization, we value different styles of worship, stories of faith, stages of life, sets of resources, tones of skin, and expressions of culture, and invite others to do the same. By leaving comfort zones to listen and learn from each other, we can more deeply include, interact with and express the diverse beauty of God’s Kingdom.
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Requirements
A person who deeply resonates with YouthWorks’ vision and mission.
A person who embodies the YouthWorks values: Relationships, Collaboration, Self-leadership, and Possibilities.
At least 1 year of experience providing exceptional customer service/care
Ability to self-lead, problem-solve independently, and strategize to achieve goals
Strong phone and presentation skills
Excellent demeanor, which exudes the grace and patience required to develop customer relationships
Ability to prioritize multiple responsibilities and deadlines
Comfortable working in a fast-paced, ever-changing environment
Strong organizational, multi-tasking, discernment, and problem-solving skills
Basic knowledge of Microsoft Office applications, including Word, Excel, and Outlook
Proficient in using the internet and can quickly learn other software as needed for the position
Ability to learn quickly and contribute to the overall sales success of the Mobilization team
Active and growing Christian faith and comfortable sharing their faith story and expression of faith as part of regular job duties and responsibilities
Preferred Requirements
Experience with Dynamics 365 and SharePoint
College degree and/or equivalent work experience
Experience working with churches/pastors
YouthWorks experience
Physical Requirements
Capable of completing tasks involving repetitive motion and lifting heavy objects (including items 25 pounds and greater)
Ability to sit, walk, and/or stand for extended times
Ability to travel for events