Federal Government Sales Analyst

About the position Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford. The Federal Government Sales Analyst plays a crucial role in supporting the development, implementation, and maintenance of the General Services Administration (GSA) contract and federal government sales initiatives. This position involves a blend of contract administration, order processing, IT systems expertise, and customer relationship management, ensuring compliance with federal requirements and contributing to sales and customer satisfaction objectives. Responsibilities • Provide comprehensive support for the development and implementation of GSA contracts, including reviewing and communicating vehicle specifications and model year changes relevant to contract requirements. • Prepare spreadsheets for assigned line items and accurately enter specifications and pricing into federal government systems. • Create vehicle abstracts within the Federal Order Management System (FOMS). • Support the development and maintenance of law enforcement option packages and other contract requirements as outlined by GSA. • Process federal government orders and facilitate their review and release within the CONCEPS system. • Process and track "field diverts" for mis-shipped or mis-delivered vehicles. • Serve as the primary IT subject matter expert for the federal team. • Lead projects focused on integrating IT processes and reporting functionalities. • Recommend and advocate for IT enhancements within the Federal Order Management System (FOMS). • Support GSA reporting requirements. • Achieve calendar year sales objectives and model year market share objectives within the federal government industry. • Respond to internal and external customer inquiries (phone and email) within 48 hours. • Support customer meetings and events, such as Advance Product Meetings, GSA meetings, federal government conferences, and First Article Tests. • Attend and actively participate in team meetings. • Provide support for the development of the annual federal government sales brochure. • Help identify process improvements and best practices for the Federal Government Team. • Develop and maintain professional working relationships with colleagues and external partners. • Perform special projects and assignments as directed. Requirements • Bachelor’s degree • 3+ years of professional experience in sales operations, marketing, customer service, order management, or a related business function • 2+ years of experience working cross-functionally with internal teams such as IT, operations, logistics, or sales • 1+ year of experience managing data, spreadsheets, or reporting using Microsoft Excel • 1+ year of experience supporting customer inquiries and account management • Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment • Strong written and verbal communication skills Nice-to-haves • Demonstrated Ford product knowledge, including the ability to interpret order guides. • Solid understanding of the automotive industry. • Proficient in Microsoft Office Suite, including advanced spreadsheet development in Excel and presentations in PowerPoint. • Strong knowledge of Ford’s order-to-delivery and purchase order systems (e.g., CONCEPS, NAVIS, TSO2, MOBIUS, DRIN, CPARS, CCAP). • Exceptional communication and interpersonal skills, with the ability to effectively engage with internal/external customers, managers, and co-workers. • Strong organizational and time management skills, with the ability to multi-task and manage multiple inquiries and projects effectively. • Excellent decision-making abilities and meticulous attention to detail. • Demonstrated ability to work collaboratively as a team player and capable of working with minimal supervision. • Outstanding customer service ability, consistently maintaining professionalism and a positive attitude. • Overall resilience and stamina required for a high-tempo sales environment. • Reliable, proactive, and willing to take on new assignments. • Demonstrated leadership qualities. Benefits • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year’