Note: The job is a remote job and is open to candidates in USA. Royal Caribbean Group is a leader in the vacation industry, offering unique career opportunities. They are seeking a Senior Data Analyst to leverage analytics for driving performance metrics, identifying operational efficiencies, and enhancing the end-user experience.
Responsibilities
- Conduct analysis to drive valuable business insights, using internal analytics tools, ie SQL to access and manipulate from disparate data sources
- Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, address speed performance issues
- Ability to build intuitive presentations, interfaces, infographics, and data visualizations to tell stories with data that convey key performance metrics, significant trends, and relationships across contact centers
- Perform more complex quantitative and qualitative analysis for business processes and projects
- Develop and execute sales funnel analysis, lifetime value analysis, customer segmentation and forecasting
- Design and analyze A/B tests to improve the user journey, develop contact center gamification strategies
- Lead projects and requests from end-to-end, defining business needs, developing strategies, and solutions that empower internal teams operate efficiently
- Proactively recommend new and innovative ideas/approaches to address changing needs that support performance for both tactical and strategic decision-making for contact centers
- Develop best practices, standards, conduct query reviews and advise on optimizing queries to ensure quality deliverables
- Encourage team growth with a focus on knowledge management, coaching/mentoring and developing cross functional relationships with team members
Skills
- 4+ years of relevant work experience in analytics, data centric role and/or business intelligence related field
- Strong analytical skills – with a proficient ability to read/write complex SQL queries for data analysis
- Understanding of data warehousing concepts, relationship entity diagrams and relational databases
- Experience with data visualization tools (Tableau, Powerbi, etc.) and strong storytelling skills for technical and non-technical audiences
- MS office tools ie Word, excel, powerpoint, Access
- Ability to explain technical concepts and analysis implications clearly, and be able to translate business objectives into actionable analysis
- The position requires the capacity to work in a distributed team environment, build effective working relationships, and execute on critical process improvement and projects
- Strong and effective communication, presentation, written skills and ability to work in global environment
- Experience collecting internal customer feedback and requests, empathizing with their challenges and opportunities
- Collaborative, self-motivated with a desire to lead strategic problem solving, execution and ownership
- Familiarization with Sales and Contact Center environments
- CSPO Certification and formal understanding of Agile Scrum practices
- Degree in an analytical area such as Mathematics, Statistics, Operations Research, Business or equivalent
- Other programing knowledge skills (Python)
- Project management experience
- Familiarity with other applications such as Salesforce, Oracle, Hyperion, AS400 or equivalent mainframe system
Company Overview
Royal Caribbean Group is a cruise vacation company with a global fleet of 63 ships traveling around the world. It was founded in 1968, and is headquartered in Miami, Florida, USA, with a workforce of 10001+ employees. Its website is https://www.royalcaribbeangroup.com.