Note: The job is a remote job and is open to candidates in USA. Medtronic is a global leader in healthcare technology dedicated to improving patient lives. The Endoscopy Clinical Specialist will implement and train customers on Medtronic’s Endoscopy Solutions, serving as a clinical product expert while managing regional accounts and providing support and education to healthcare providers.
Responsibilities
- Demonstrate solid understanding of the clinical application of all products. Apply product and clinical knowledge to troubleshoot and problem solve
- Manage regional accounts to drive utilization of all reflux and manometry products within the assigned region
- Support regional sales strategy; working with regional sales team to achieve business plans and drive utilization of the reflux and manometry products
- Support regional sales team efforts in lead generation and pre-sale clinical evaluations and demonstrations of reflux and manometry products to demonstrate clinical value
- Work with inside sales to bring awareness and sale service contracts/plans to new and existing customers
- Conducting/supporting local, regional and national educational courses targeted to physicians, nurses and medical personnel
- Provide support to key decision makers and clinicians throughout the assigned region
- Support the PACE department by conducting educational courses at national and regional levels for physicians, GI fellows and nurses; provide feedback on opportunities to improve course content
- Collaborate and share best practices and other key insights with other CSs to help support them and their regions, and maximize the entire team’s effectiveness and efficiency
- Support Marketing and Sales by appropriately communicating customer feedback, field product performance and competitive intelligence, as required
- Support Commercial Excellence Department when needed by participating in and conducting product training, as needed for the existing sales force and newly hired Account Managers to develop their proficiency with Medtronic GI Solutions product lines, and to ensure they are fully equipped to successfully drive their business
- Support and train newly hired CS team members
- Through Sales Force. Com (SFDC) update account information regarding installation, in-service and training records, as per corporate guidelines and established standard operating procedures
- Collaborate and work closely with other team members including Sales, Sales Training, Marketing, PACE, Technical Support, and Customer Service
- Other duties as assigned by Director to support the team
- Ability to travel overnight to client facilities by auto or aircraft 75% of the time
Skills
- Bachelors degree required
- Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience
- A valid driver's license is essential for this role
- Ability to travel overnight to client facilities by auto or aircraft 75% of the time
- Prior adult education and training experience; in the Gastroenterology-related field is desired
- Demonstrated ability to articulate highly technical information to a diverse audience
- Demonstrated success in working in a team setting and matrix managed environment
- Excellent interpersonal, written and verbal communication skills with individuals at all levels in business
- Strong organization and time management skills
- Ability to troubleshoot basic technical issues that may occur with any of Medtronic GI Solutions full suite of products
Benefits
- Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
- Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan
Company Overview