[Remote] Field Services Operations Leader

Note: The job is a remote job and is open to candidates in USA. ABB is a company that helps industries run leaner and cleaner. The Operations Leader supports the Senior Field Service Manager in leading day-to-day operations, ensuring high-quality service delivery and customer satisfaction while managing field service technicians.

Responsibilities

• Manage the daily activities and performance of field service technicians
• Support workforce planning, scheduling, and resource allocation to ensure timely and effective service delivery
• Provide on‑the‑ground guidance, coaching, and technical support to field personnel as needed
• Monitor technician performance, productivity, and adherence to service standards and KPIs
• Participate in hiring, onboarding, and ongoing development of field service staff
• Ensure high‑quality service execution aligned with ABB ELSE standards, safety requirements, and customer expectations
• Support resolution of escalated service issues, coordinating with technical experts and management when necessary
• Maintain strong customer relationships through clear communication, responsiveness, and problem‑solving
• Assist in reviewing service reports, documentation, and compliance records for accuracy and completeness
• Reinforce ABB safety culture and ensure all field activities comply with safety policies, procedures, and regulatory requirements
• Conduct field audits, job observations, and safety checks to promote continuous improvement
• Support quality assurance initiatives and corrective actions to improve service reliability and reduce repeat issues
• Assist in analyzing service data, identifying trends, and recommending improvements to processes, tools, and workflows
• Support implementation of new programs, technologies, and operational initiatives
• Help manage inventory, tools, and equipment readiness for field teams
• Contribute to budget planning, cost control, and operational efficiency efforts

Skills

• Bachelors Degree and 5+ years of experience in field service, technical service operations, maintenance, or a related industrial/technical environment OR a special combination of education and experience
• Demonstrated experience in team leadership, coordination, or supervisory responsibilities
• Strong understanding of field service operations, safety practices, and customer service principles
• Excellent communication, organizational, and problem‑solving skills
• Ability to travel within the Central Area Territory as needed
• Experience in industrial equipment, electrical systems, automation, or energy solutions
• Familiarity with ABB products, service processes, or enterprise systems
• Proven ability to coach and develop field personnel
• Strong analytical skills with the ability to interpret service data and performance metrics

Benefits

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid.  Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program
• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Company Overview

Company H1B Sponsorship