Note: The job is a remote job and is open to candidates in USA. The Home Depot is seeking a Contact Center Associate to join their HR Service Center team. This role involves providing quality customer service to associates and managers through various communication channels, primarily handling inbound calls related to HR and pay issues.
Responsibilities
- Handles incoming calls, identifies and documents issues, processes the necessary transaction or escalates the issue to Tier II for further research and resolution
- Supports organization changes through high volume transactional support as needed
- Processes transaction requests received via call, mail, fax or email
- Provides exceptional customer service
- 90% Handling inbound calls, identifying transaction processing needs, processing transactions and escalating issues as required
- 10% Special projects as assigned
Skills
- Must be eighteen years of age or older
- Must be legally permitted to work in the United States
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED
- 1 year of work experience
- Basic computer and phone knowledge (including experience with DOS applications)
- Exceptional customer service and phone skills and proven ability to perform in an unpredictable, fast-paced environment
- Ability to navigate through multiple computer applications simultaneously during a call
- Careful attention to detail
- Exhibits ownership and empowerment
- Good written and verbal communication skills
- Strong typing skills
- Associate Degree, some college education or HR experience in a shared services environment
- Case Management application experience
- Interested in sharing knowledge
- Excellent interpersonal skills
- Patience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a positive outcome; confident
- Adaptable and flexible
- History of punctuality and good attendance
- Ability to use probing questions to get to the root of a problem
- Excellent interpersonal skills
- Bilingual Spanish is a plus but not required
Company Overview
The Home Depot is a retailer of hardware, consumer goods, and DIY supplies both online and offline while providing home delivery services. It was founded in 1978, and is headquartered in Atlanta, Georgia, USA, with a workforce of 10001+ employees. Its website is https://www.homedepot.com.