Note: The job is a remote job and is open to candidates in USA. Ping Identity is a company dedicated to making digital experiences secure and seamless for users. The Senior Manager, Technical Account Management role involves leading a team of Technical Account Managers to ensure successful deployment and optimization of Ping's identity solutions for elite customers, focusing on operational health and customer experience.
Responsibilities
- Lead and mentor a team of Technical Account Managers
- Establish clear performance standards, foster a culture of technical curiosity regarding emerging identity standards, and design proactive career development plans
- Drive the hiring strategy to secure a diverse pool of elite technical talent across various experience levels
- Define the technical account management roadmap for our Elite accounts
- Assess team capability, align technical skill sets with evolving IAM deployment models (SaaS, software, and co-managed environments), and implement scalable processes within the Customer Experience organization that can adapt as our customer base expands
- Oversee the delivery of architectural design reviews, operational health checks, and pre-launch risk assessments for critical identity milestones
- Ensure your team drives root-cause analysis for major operational incidents and implements long-term preventative measures
- Build strong, long-term relationships with key customer stakeholders, including CISOs, CIOs, and Lead Identity Architects
- Translate complex technical milestones into strategic security and business outcomes to cultivate deep executive trust
- Act as a critical bridge between customers and Ping’s internal teams
- Partner closely with Customer Experience leaders, Account Executives (AEs), and Support teams to safeguard renewals, mitigate friction, and provide Product Management with structured feedback on feature requests and product direction
- Serve as the definitive escalation partner for high-impact customer friction and complex technical roadblocks
- Proactively monitor account health indicators and relationship trends to get ahead of deployment risks, mobilizing cross-functional resolution efforts across Support, Product, and Engineering to protect trust and preserve our Elite partnerships
Skills
- 10+ years of experience in technical account management, enterprise customer experience engineering, technical support leadership, or complex IT delivery
- 5+ years of direct people management experience overseeing technical, client-facing engineering teams
- Proven track record of scaling technical delivery teams, driving operational excellence, and maximizing Elite customer experience and retention
- Demonstrated capability to interface confidently with C-level executives, possessing the strong executive presence required to navigate complex organizational dynamics
- Experience collaborating closely with sales or account management organizations to achieve shared customer outcomes
- Deep knowledge of large-scale enterprise IT ecosystems, application integrations, and security architectures
- Identity & Access Management (IAM) Expertise: Practical familiarity with IAM principles, directory services, Zero Trust security frameworks, and core protocols (such as SAML, OIDC, OAuth, and FIDO2)
- Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or equivalent practical experience in complex technical environments
- Proven experience managing remote, cross-functional, or geographically distributed technical engineering teams within a fast-growing software or cybersecurity company
- Background in leading or advising on digital transformation initiatives, legacy-to-modern identity migrations, or complex software integration projects
- Recognized industry certifications such as CISSP, CCSP, or identity-specific credentials
Benefits
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
Company Overview
Ping Identity provides cloud-based identity management software for companies and government organizations. It was founded in 2002, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://www.pingidentity.com.Company H1B Sponsorship
Ping Identity has a track record of offering H1B sponsorships, with 4 in 2026, 9 in 2025, 3 in 2024, 2 in 2023, 3 in 2022, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.