Note: The job is a remote job and is open to candidates in USA. Gainsight is an AI-powered retention engine behind the world’s most customer-centric companies. They are seeking a Senior Revenue Analytics Lead to shape and scale their GTM analytics function, focusing on building AI-enabled, self-service intelligence that drives decision-making across various customer lifecycle metrics.
Responsibilities
- Lead the analytics center of excellence for Gainsight's GTM organization, with an initial focus on Sales and Customer Success
- Set standards for dashboard design, metric definitions, data governance, and insight delivery across the team
- Own the quality and trust of all GTM reporting, ensuring leadership can rely on the numbers without second-guessing them
- Act as a mentor to peer analysts, focused on technical and business acumen, escalation support, knowledge and skills sharing
- Own end-to-end analytics across bookings, pipeline health, forecasting, GRR, NRR, renewals, and customer expansion
- Partner with the GTM Planning team on evolution of planning models that support AOP, quota setting, capacity planning, and scenario analysis
- Deliver executive-ready dashboards and weekly/monthly/quarterly operating cadences for Sales and CS leadership
- Partner with Finance on bookings-to-revenue reconciliation and board-level reporting
- Proactively surface risks and opportunities, moving from answering questions to anticipating them
- Lead the transformation from static BI dashboards to AI-enabled, self-service data exploration for GTM stakeholders
- Partner with the GTM Data Architect to establish the semantic layer — the business-side definitions of ACV, GRR, pipeline, and churn that enable reliable AI querying
- Design and deploy AI-powered analytical workflows including natural language querying, anomaly detection, and proactive insight surfacing
- Enable Sales and CS leaders to query data independently without routing every question through the analytics team
- Stay current on the evolving landscape of AI analytics tooling and bring forward recommendations
- Serve as a trusted analytical thought partner to Sales VPs, CS leadership, and RevOps
- Translate complex data into clear business recommendations, connecting the numbers to the 'so what'
- Support strategic planning processes including territory design, AOP, and Rules of Engagement
Skills
- 7+ years in GTM analytics, Revenue Operations analytics, or BI roles supporting Sales or CS at a B2B SaaS company required
- Deep fluency across the full SaaS revenue lifecycle, bookings, pipeline, ARR, GRR, NRR, renewals, and customer health
- Hands-on experience owning and governing a BI environment, not just consuming dashboards but building, maintaining, and improving them
- Strong experience with modern BI tools (Sigma Computing highly preferred; Looker, Tableau, or similar accepted)
- Experience with cloud data warehouse environments (Snowflake preferred; BigQuery or Redshift acceptable; not responsible to build pipelines but will need to understand the data model and work confidently within it)
- Proven ability to define and govern business-critical metrics and translate business logic into data structures others can rely on
- Actively utilize AI tools to enhance analytics workflows, not just awareness but hands-on use
- Strong stakeholder communication skills, comfortable presenting to and pushing back on senior leaders
- Experience with Gainsight as a CS platform (understanding of health scores, renewal workflows, and the data it produces)
- Familiarity with dbt or SQL-based data modeling
- Experience in a PE-backed or board-reporting environment
- Exposure to CPQ workflows and subscription data
- Experience with common sales-tech vendors across conversational intelligence, forecasting, and sales engagement workflows (e.g. Gong.io, SalesLoft, Clari, Kluster or similar)
Benefits
- Annual bonus
- Participation in Gainsight’s equity program
- Comprehensive benefits package including fully covered medical premiums (employee-only)
- Flexible PTO
- 401(k) plan
- Dental and vision coverage
- Remote work options
- $10,000 lifetime fertility stipend
- Access to coworking spaces around the globe
- Dedicated Recharge Holidays - one long weekend each quarter to relax and reset
- Mentoring
- Career development opportunities
Company Overview
Company H1B Sponsorship