Note: The job is a remote job and is open to candidates in USA. Connection Services has a fantastic opportunity for a Senior Project Manager, working remotely. The Senior Project Manager is responsible for leading large-scale, complex IT service delivery and infrastructure projects while ensuring successful execution of project scope, budget, timelines, and customer expectations.
Responsibilities
- Lead and manage high-profile, complex service delivery and technology deployment projects from initiation through completion
- Develop and maintain project artifacts including project charters, budgets, schedules, resource plans, risk registers, communication plans, and status reports
- Serve as the primary point of contact for customers, stakeholders, vendors, and internal leadership throughout the project lifecycle
- Manage project scope, budget, timelines, and deliverables while proactively identifying and mitigating project risks and issues
- Coordinate internal resources, engineering teams, depot operations personnel, and third-party service providers to meet project objectives
- Oversee projects involving asset deployment, logistics, staging, imaging, warehouse operations, device lifecycle management, and depot services
- Collaborate with depot teams to ensure equipment readiness, inventory tracking, shipping logistics, hardware refresh initiatives, and large-scale rollout activities are completed successfully
- Provide leadership, coaching, and mentorship to junior project managers and project coordinators, fostering professional growth and project management best practices
- Drive continuous improvement initiatives within the PMO, including process standardization, documentation, governance, and reporting enhancements
- Support sales opportunities and pre-sales engagements by providing project management expertise, project planning, resource estimates, and implementation strategies
- Partner with Product Management, Business Development, Sales, Engineering, and Operations teams to develop and deliver complex technology solutions
- Manage both CAPEX and OPEX project budgets while ensuring financial accountability and project profitability
- Lead project governance meetings, executive reviews, and stakeholder communications
- Perform additional duties and special projects as assigned
Skills
- 10–12+ years of progressively responsible Project Management experience leading complex IT infrastructure, deployment, professional services, and technology transformation projects
- Experience managing projects involving depot services, hardware deployment, asset management, logistics coordination, device lifecycle management, staging, imaging, and large-scale technology rollouts
- Proven experience working with international teams, customers, and third-party vendors
- Demonstrated ability to mentor, coach, and develop less experienced project managers and project coordinators
- Strong critical thinking, analytical, and problem-solving skills
- Experience gathering business and technical requirements and translating them into actionable project plans
- Proven ability to manage multiple concurrent projects in a fast-paced environment
- Strong customer-facing experience with excellent relationship management skills
- Advanced experience creating and managing project schedules utilizing Microsoft Project
- Intermediate to advanced proficiency with Microsoft Excel, Word, PowerPoint, and project reporting tools
- Experience developing change orders, statements of work, project documentation, and executive-level presentations
- Working knowledge of project metrics, reporting, forecasting, and data analysis
- Excellent written and verbal communication skills with the ability to communicate effectively with executive leadership and technical teams
- Ability to adapt quickly to changing priorities and business needs
- Project Management Professional (PMP) certification
- Experience working within a VAR, managed services, professional services, or technology integration environment
- Experience managing nationwide hardware refresh, deployment, migration, or field services programs
- Knowledge of ITIL, Agile, Waterfall, and Hybrid project delivery methodologies
Benefits
- 3 weeks paid PTO
- Tuition reimbursement
- 401(k)
- Comprehensive benefits
- Excellent opportunities for career growth
- Free therapy visits
- Mental health coaching and tools
- Meditation resources
- Generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days
Company Overview
As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation. It was founded in 1982, and is headquartered in Merrimack, New Hampshire, USA, with a workforce of 1001-5000 employees. Its website is http://www.pcconnection.com.