Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights!
About This Role
We are looking for an experienced and organized University Enrolment Advisor to support our Direct Apply function and link students to their dream college; join our growing team and take our platform to the next stage! The role requires a strong consultative sales and marketing background and a profound aspiration to help students make the right decision for their next academic steps.
Direct Apply is Cialfo’s own application portal, enabling students around the world to easily access educational programmes across the globe. The University Enrolment Advisor will focus primarily on working directly with students, yet engage and coordinate with guardians and counselors from Cialfo schools. You’ll guide them to identify and apply to the right educational programmes by assisting with their queries, introducing them to colleges and courses that best “fit” their profile, ensuring a smooth application process, and finally overcoming any roadblocks in their application.
What You Will Be Doing:
- Act as a local ambassador of Cialfo.
- Zealously promote Cialfo’s Direct Apply in every aspect of your work.
- Activate students to ensure proper registration on Cialfo platform and usage in school search activities.
- Provide presentations in the local marketplace to promote Direct Apply adoption.
- Engage students at all key stages of their applications - search, application, documents, submissions, offer acceptances, and enrolments.
- Lead and mentor a small team of advisors/associates, ensuring they are aligned on goals, trained on processes, and supported to deliver high-quality student engagement.
- Oversee daily team operations, assign responsibilities, and monitor progress against targets (applications, enrolments, events delivered).
- Create, manage and support student facing events such as
- School University fairs.
- University Representative visits to the school.
- Create/Run student focus Workshops.
- Brand awareness events.
- Activate students to ensure proper registration on Cialfo platform and usage in school search activities.
- Work with the University partnership departments to identify university focused events.
- Liaise between the University Representative and high school to facilitate events that develop awareness and exposure to students in order to drive Direct Apply applications.
- Respond to inbound inquiries about programs listed on Cialfo (Students/Parents) and counselors.
- Stay up-to-date with programmes and university profiles of the allocated university network region.
- Identify opportunities to improve how Cialfo can support students better
- Identify students and guardian opportunities.
- Represent the sentiment of the market in feedback to Cialfo to drive increased market share.
- Support performance reviews, track KPIs for the team, and collaborate with leadership to improve process efficiency and student satisfaction.
About You
- Qualification:
- At least a Bachelor’s degree.
- Experience:
- 2-3 years of experience working with university representatives in Overseas Education Counselling, application and/or admission-related matters and Visa Application Support
- Deep understanding of universities’ academic programs and admissions processes, in particular for the UK / USA and/or ANZ.
- Experience working with university representatives in application and/or admission-related matters is a plus.
- Experience supporting students through the end-to-end university pre-application to enrolment journey; university shortlisting, applications, pre-departure, visa applications, and enrolment processes.
- Previous experience leading or mentoring junior team members in admissions/advisory roles is strongly preferred.
- Skills & Qualities:
- Flexibility with regards to working times given the global nature of the team and clients.
- Exceptional verbal and written communication skills.
- Excellent active listening skills.
- Proficient in CRM tools.
- An energy that is ignited through daily client engagement.
- A winning attitude that you use to drive outcomes.
- Fantastic communication and consulting skills - the ability to collaborate with clients to uncover how they define success.
- Ability to coach, develop, and motivate a small team while balancing personal contribution targets.
- Excellent coaching, writing, discovery, and presentation skills.
- Comfortable and willing to be a hands-on contributor.